SAM ALTMAN SAYS AGENTS ARE COMING • CHATGPT GAINED SENTIENCE FOR 4 SECONDS • GOOGLE RELEASES 40th LLM THIS WEEK • NVIDIA MARKET CAP EXCEEDS REALITY • ANTHROPIC ENGINEER DISCOVERS NEW FORM OF GRIEF • MISTRAL RAISES AT VALUATION OF GROSS DOMESTIC PRODUCT • SAM ALTMAN SAYS AGENTS ARE COMING • CHATGPT GAINED SENTIENCE FOR 4 SECONDS • GOOGLE RELEASES 40th LLM THIS WEEK • NVIDIA MARKET CAP EXCEEDS REALITY • ANTHROPIC ENGINEER DISCOVERS NEW FORM OF GRIEF • MISTRAL RAISES AT VALUATION OF GROSS DOMESTIC PRODUCT •
graveyardWTF 3.9via Hacker News Frontpage

Kinney Drugs pulls back AI phone assistant after hundreds of customer complaints

"Turns out people trying to get heart meds don't like arguing with a hallucinating robot."

Explain Like I'm Normal

Kinney Drugs deactivated its AI-powered phone system after a massive wave of customer complaints regarding the bot's inability to handle prescriptions. The rollout serves as a reality check for companies replacing basic human interaction with unrefined voice agents in high-stakes environments. Founders should note that 'good enough' LLMs still fail the vibe check in sensitive industries like healthcare.

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#customer-service#voice-ai#ux-fail#pharmacy

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